Return on investment (ROI) depends on the perspective of the benefactor. Consider the following:
- Safety; reduced possibility of liability claims
- Less money spent as a result of simple in-house repairs
- One printed circuit board could cost more than training 2-3 students
- Ignorance of what is and is not needed for a repair could result in thousands of dollars of overcharges
- Hospitals can maximize their equipment investment
- Major part of reducing overall total cost of ownership (TCO)
- Faster PMs
- Better, faster troubleshooting
- Frees up resources for other tasks
- Less time spent on RMA paperwork
- Reduction in equipment loaners
- Reduction in service costs
- Troubleshooting tips and tricks facilitate faster fault isolation and increased equipment up-time
- Increased confidence to persevere in finding a solution
- Knowledge that will helpful for BMET test
- Invaluable troubleshooting tips that extend beyond electrosurgery
- The student materials provide much more information than the service manuals
Dale Munson was the original designer, developer and instructor of all training materials for Valleylab/Covidien/Medtronic. With more than ten years of experience, he has a vast knowledge of the generators and their idiosyncrasies. He also has a passion for simplifying complex information and an unparalleled dedication to the biomed community.
BSS is the preeminent resource when it comes to providing needed information on Medtronic ESUs.
Student guides/handouts, AV, tools, test equipment and cabling (including extension cords and multi-outlets) are provided as part of the training. It is the responsibility of the hospital to provide the required generators (type and quantity) for the training. If the generators are not available, Biomed Support Services can provide them, but there will be an additional fee of $300/generator/day.
Breakfast and lunch are provided for offsite courses.
Yes, there are many post-course reference materials available to the students. In fact, it is recommended that students bring a thumb drive to class so they can get a copy of these materials for future reference. Also, following training, instructors are available to answer day-to-day questions.
Starting in March, 2019, BSS will begin posting YouTube videos to enhance student understanding.
Yes, absolutely. BSS does not restrict training registrations.
We offer two types of courses: open and closed. The open (offsite) courses are held in major metropolitan areas across the country. Closed (onsite) courses are scheduled upon request. For more information and specifics relating to enrollment, it is recommended that you go here.
It is recommended that you go here to learn more about the various course options and associated pricing.
We accept Purchase Orders and all major credit cards.
Yes, we employ a tiered pricing model for our onsite courses. You can click here to see how hospitals progressively save more and more money with added days and/or students.
Dale Munson recently wrote an article on this topic for TechNation located here. When he wrote the article, he provided criteria that should be considered when purchasing an ESU analyzer but gave no specific recommendations. For many reasons, we have found the BC Group 2400 or ESU-2400H to be, hands down, the best analyzer on the market. If you have specific questions about this recommendation or need side-by-side data for a purchase justification, please contact us at 303.525.3393 or write to firstname.lastname@example.org
We use and recommend the use of BC Group test equipment in our classes… and it is part of the course cost. However, if you want to bring equipment that you use in your everyday work, we don’t impose any restrictions.
Yes. We always go to AAMI and MD Expo. Occasionally, we conduct training classes at regional biomed society events.
A hospital must be willing to provide a training classroom that is at least 800 sq. ft. and welcome outsiders to the week-long event. There must be a firm commitment. No last-minute changes are permissable, because biomeds will be traveling from across the country to attend the course. BSS will provide all the generators and equipment and a pre-planning checklist to ensure a successful training event. In return for this commitment, the hosting hospital will receive two tuition waivers, which has a potential value of more than $5000.
The BSS cancellation policy is clearly stated here.
Yes, if it’s an open course (with per-student pricing). A continental breakfast and lunch will be provided by BSS. If it is a closed course (i.e., an onsite course), meals—if desired—are the responsibility of the hospital.
Student discounts and student tuition waivers are handled on a case-by-case basis. It mostly depends on the student enrollment for a particular class. To be considered for a tuition waiver, fill out the contact form on the Contact Us web page.
According to the BSS Cancellation Policy (see General Information section), substitutions of one student for another for a specific enrollment are accepted with at least three days’ notice prior to the beginning of a class.
Open courses require that you fill out a registration form and email it to BSS. Upon receipt, BSS will return a confirmation form that guarantees your seat in the class.
For onsite (closed) courses, it is the responsibility of the biomed manager to provide a list of students who will be attending the class, along with the topics of interest. Since the manager is registering all the students, there are no individual confirmations sent.
Yes, if you fulfill the written and practical requirements of the course, you will receive a Certificate of Qualification.
Based on feedback from thousands of prior students, the BSS electrosurgery course provides in-depth information that is unavailable elsewhere. Numerous students have emailed us and said they knew the answer to every electrosurgery question because the questions were similar to the ones found on our review quizzes. Further, the tips and tricks learned in class are very beneficial.
There are generally two reasons for cancelling a class: weather and insufficient enrollment. Other than Acts of God, Biomed Support Services may cancel or reschedule any class for any reason and will attempt to provide at least ten (10) days’ notice. At the Customer's direction, BSS will refund the Customer fees paid for the canceled class or credit the fees to a rescheduled class.
Absolutely. We are proud of our simple-as-possible training materials and we’re sure you will be impressed with the amount of useful information you will receive during the class. For samples, make a request via the contact form, found on the Contact Us web page.
This is a difficult question to answer, because there is no way of predicting what might happen on a given day. Generally speaking, the last day ends between 2:30 and 4:00. So, again, the answer depends on how much a student wants to get from the course. To be safe, it is recommended that you schedule a flight that leaves after 7:00 pm.
Unquestionably, training is the focus of our service to the biomed community, but we are open to designing and developing course materials outside of electrosurgical products. As Lean Six Sigma experts, we also do consulting as it applies to process and performance improvement. And, we are ALWAYS available to answer your questions.